Refund Policy

Last updated: August 9, 2026

At Radiantis.store, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help.

1. Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by the receipt or proof of purchase

2. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software or digital products
• Items marked as final sale
• Perishable goods
• Personal care items that have been opened

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

4. Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us within 7 days of receiving the item to arrange an exchange.

5. Return Shipping

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.

6. Late or Missing Refunds

If you haven't received a refund yet, please check your bank account again, then contact your credit card company or bank. If you've done all of this and still have not received your refund, please contact us at: support@Radiantis.store

7. Contact Us

If you have any questions about our Refund Policy, please contact us at: support@Radiantis.store